Privacy Policy

1. Introduction

Welcome to Agenttrix ("we," "our," or "us"). Agenttrix is a trading name of Heskarim LTD, a company registered in the United Kingdom. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website agenttrix.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or booking requests
• Subscribe to our newsletter
• Request information about our services
• Communicate with us via email or other channels

This information may include:

• Contact Information: Name, email address, phone number, company name, website URL
• Business Information: Industry, business needs, preferred contact methods, social media profiles
• Communication Data: Messages, feedback, and any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop)
• Usage Data: Pages visited, time spent on pages, referring website, UTM parameters, traffic source
• Technical Data: Screen resolution, viewport size, language preferences, timezone
• Session Data: Session ID, page visit count, cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, schedule consultations, and provide our AI automation services
• Communication: To send you updates, marketing materials, and information about our services (with your consent)
• Analytics: To understand how visitors use our website and improve user experience
• Marketing Optimization: To analyze traffic sources, campaign effectiveness, and lead quality
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain and improve our website, services, and business operations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., Firebase/Google Cloud for data storage, Google Analytics, email service providers, PayPal for payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you explicitly consent to sharing your information

We do not sell your personal information to third parties.

5. Data Storage and Security

We store your data using Firebase (Google Cloud Platform), which provides enterprise-grade security. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing (where applicable)

7.2 GDPR Rights (EU/UK Residents)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the right to lodge a complaint with a supervisory authority (ICO in the UK).

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, please contact us at contact@agenttrix.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Heskarim LTD is registered in the United Kingdom. Your information may be transferred to and processed in countries other than your country of residence, including the UK and countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: